Less manual processing for the internal team
FOOD SUPPLIER · CASE STUDY
Live stock and pricing online, without replacing the ERP beneath it.
A new commerce site and middleware layer made existing ERP data useful to customers while automating order entry.
THE CHALLENGE
Make progress without forcing the wrong compromise.
The supplier's existing ERP held essential stock and pricing information, but customers needed a contemporary online buying experience. The team also wanted to avoid the repeated manual work of entering online orders into the back-office system.
THE APPROACH
A solution shaped around the operation.
Fusion developed a new website and a purpose-built middleware service that exchanges product, price, stock and order information with the ERP. The integration was shaped around the client's existing operational processes rather than requiring a wholesale system change.
WHAT WE DELIVERED
One connected route forward.
- Modern e-commerce website
- Middleware integration with the existing ERP
- Live stock and pricing synchronisation
- Automated transfer of online orders into back-office workflows
THE OUTCOME
Useful change, built into the everyday workflow.
The work focused on giving the organisation a dependable platform to operate, improve and grow from.
A clearer online experience for customers
More current product availability and pricing online
A repeatable route for digital orders into the established ERP
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