A more capable buying journey for trade customers
HARDWARE AND TOOL SUPPLIER · CASE STUDY
A trade buying experience designed for large, controlled orders.
A modern website and account-only portal extended an existing ERP with customer management and order approval workflows.
THE CHALLENGE
Make progress without forcing the wrong compromise.
The business needed to connect its established ERP to a new website while giving larger customers the controls they need for account purchasing, user management and high-value orders.
THE APPROACH
A solution shaped around the operation.
Fusion delivered a modern website alongside a secure customer portal. The platform added account-level user management, structured order approvals and tools designed around the realities of larger trade customers, while keeping the ERP central to operations.
WHAT WE DELIVERED
One connected route forward.
- Modern trade website
- Customer-only purchasing portal
- Account user management
- Order approval flows for larger customers
- ERP-connected order and account features
THE OUTCOME
Useful change, built into the everyday workflow.
The work focused on giving the organisation a dependable platform to operate, improve and grow from.
Better control of multi-user customer accounts
A clearer process for large-order approval
A modern digital layer around the existing ERP
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